Privacy Notice
Last updated: January 1, 2024
Lolajack Casino, operated by Lolajack Entertainment N.V. (“we”, “us”, “our”), is committed to protecting the privacy and personal data of all players who use our online casino platform. This Privacy Notice explains what personal data we collect, why we collect it, how we use it, who we share it with, and what rights you have in relation to your data. By registering an account at Lolajack Casino, you confirm that you have read and understood this Privacy Notice.
1. Who We Are
Lolajack Entertainment N.V. is the data controller responsible for your personal data. We are incorporated under the laws of Curacao and licensed by the Curacao eGaming authority. Our registered address is available upon request by contacting us at email.
2. What Personal Data We Collect
We collect the following categories of personal data when you register, use, or interact with Lolajack Casino:
- Identity data: first name, last name, date of birth, gender, username, and copies of government-issued identification documents submitted for KYC verification
- Contact data: email address, postal address, province/territory, and phone number
- Financial data: payment method details, transaction history, deposits, withdrawals, and bonus activity. We do not store full card numbers – this data is handled by our PCI-DSS-compliant payment processors.
- Technical data: IP address, browser type and version, device type, operating system, login timestamps, and session data
- Usage data: games played, wagers placed, time spent on the platform, pages visited, and features accessed
- Communications data: records of your contact with our customer support team via live chat and email
- Responsible gambling data: limits set, self-exclusion periods, cooling-off periods, and related activity
3. How We Collect Your Data
We collect your personal data through the following means:
- Directly from you when you register an account, complete KYC verification, make a deposit or withdrawal, contact support, or update your profile
- Automatically through cookies, tracking pixels, and similar technologies when you visit or interact with our website or app
- From third parties, including identity verification services, fraud prevention providers, payment processors, and analytics providers
4. Why We Use Your Personal Data
We process your personal data for the following purposes and on the following legal bases:
| Purpose | Legal Basis |
|---|---|
| To create and manage your casino account | Performance of a contract |
| To process deposits, withdrawals, and bonus transactions | Performance of a contract |
| To verify your identity (KYC) and comply with anti-money laundering laws | Legal obligation |
| To detect and prevent fraud, cheating, and abuse | Legitimate interests / Legal obligation |
| To provide customer support | Performance of a contract |
| To send transactional communications (deposit confirmations, withdrawal notices) | Performance of a contract |
| To send marketing communications about bonuses and promotions | Consent (you may opt out at any time) |
| To personalise your experience and recommend relevant games or offers | Legitimate interests |
| To administer responsible gambling tools and protect vulnerable players | Legal obligation / Legitimate interests |
| To analyse platform usage and improve our products | Legitimate interests |
5. Who We Share Your Data With
We do not sell your personal data to third parties. We may share your data with the following categories of recipients where necessary:
- Payment processors: to process your deposits and withdrawals securely
- Identity verification providers: to complete KYC checks required under our licence
- Fraud prevention services: to identify suspicious activity and protect the integrity of the platform
- Game providers: a limited set of technical data may be shared to facilitate gameplay and resolve disputes
- Analytics providers: aggregated and anonymised usage data to help us improve the platform
- Regulatory and law enforcement authorities: when required by applicable law or our licensing obligations
- IT and hosting providers: companies that provide infrastructure and security services supporting our platform
All third-party service providers are required to process your data only for the purposes we specify, are bound by confidentiality obligations, and are prohibited from using your data for their own marketing or other purposes.
6. Cookies
Lolajack Casino uses cookies and similar tracking technologies to ensure the website functions correctly, improve your experience, and support our analytics and marketing activities. You can manage your cookie preferences at any time through the cookie banner on our website or through your browser settings. Note that disabling certain cookies may affect the functionality of the platform.
7. Data Retention
We retain your personal data for as long as your account is active and for a minimum of five years after account closure, as required by our anti-money laundering obligations. Certain records may be retained for longer periods if required by applicable law or in connection with legal proceedings. Marketing preferences are retained until you opt out or request deletion.
8. Your Rights
Depending on your province of residence, you may have the following rights with respect to your personal data:
- Right of access: request a copy of the personal data we hold about you
- Right to rectification: request correction of inaccurate or incomplete data
- Right to erasure: request deletion of your personal data, subject to our legal retention obligations
- Right to restriction: request that we limit the processing of your data in certain circumstances
- Right to object: object to processing based on legitimate interests, including direct marketing
- Right to withdraw consent: where processing is based on your consent, you may withdraw it at any time without affecting the lawfulness of prior processing
To exercise any of these rights, contact our privacy team at email. We will respond within 30 days. In some cases, we may need to verify your identity before fulfilling your request.
9. Security
We protect your personal data with industry-standard security measures including 128-bit SSL encryption, firewalls, access controls, and regular security audits. However, no method of transmission or storage is 100% secure, and we cannot guarantee absolute security. In the event of a data breach that poses a risk to your rights and freedoms, we will notify you and the relevant authorities as required by law.
10. Children
Lolajack Casino is strictly for adults. We do not knowingly collect personal data from individuals under the age of 19 (or the minimum legal gambling age in your province). If we become aware that a minor has registered an account, we will immediately close the account and delete all associated data. If you believe a minor has registered on our platform, please contact us at email.
11. Changes to This Privacy Notice
We may update this Privacy Notice from time to time to reflect changes in our practices, technology, or legal obligations. When we make material changes, we will notify you via email or through a prominent notice on the website. The date of the most recent update is displayed at the top of this page.
12. Contact
If you have any questions, concerns, or requests relating to this Privacy Notice or the way we handle your personal data, please contact us:
- Email: email
- Live Chat: Available 24/7 on the Lolajack Casino website and app